After the sample and order details are confirmed, bulk production for standard patch orders usually takes about 7-15 working days, depending on quantity, process complexity, and current scheduling. With a 97.1% on-time delivery rate, we give you a clear delivery commitment at order placement and track it throughout. Rush options can be discussed for urgent orders.
Yes, rush orders can be arranged. For relatively simple processes and moderate quantities, we can compress lead time via priority scheduling. The fastest turnaround depends on the specific style, quantity, and current capacity, and may involve a rush fee. If you have a firm deadline (e.g., trade show, event), tell us early and we will do our best. Confirm exact rush lead time and fees with our sales.
We run multiple embroidery, PVC, woven, and printing lines, flexibly handling orders from dozens to tens of thousands of pieces. The monthly capacity of a specific process depends on style complexity. For bulk orders, we assess capacity at quotation and provide a batched delivery plan to protect your launch schedule.
Yes. We proactively report progress at key milestones (sample completion, bulk start, QC, packing, shipment) and can provide production photos or videos. Our sales specialists respond within 2 hours or less, so you get timely updates whenever you ask. Transparent production is how we earn overseas brands trust.
After the sample and order details are confirmed, bulk production for standard patch orders usually takes about 7-15 working days, depending on quantity, process complexity, and current scheduling. With a 97.1% on-time delivery rate, we give you a clear delivery commitment at order placement and track it throughout. Rush options can be discussed for urgent orders.
Yes, rush orders can be arranged. For relatively simple processes and moderate quantities, we can compress lead time via priority scheduling. The fastest turnaround depends on the specific style, quantity, and current capacity, and may involve a rush fee. If you have a firm deadline (e.g., trade show, event), tell us early and we will do our best. Confirm exact rush lead time and fees with our sales.
We are Shenzhen Awells Gift Co., Ltd. (own brand: AWELLS), founded in July 2012 and based in Shenzhen, Guangdong, China. We are a verified manufacturer specializing in custom badge-type apparel accessories. With 15 years on Alibaba.com, SGS Group on-site verification (April 2026), ranked #2 on the Apparel Accessories Powerhouse Factory list, over US$870,000 in online transactions, and roughly US$1.35 million in annual exports. Choosing us means partnering with a long-established factory backed by both the platform and an independent third party.
We are a genuine, SGS-verified competitive OEM factory with our own production lines and QC team. That means you deal directly with the source: more competitive pricing, controllable craftsmanship, faster sampling and revisions, plus factory footage and audit support on request.
We currently hold two core certifications: OEKO-TEX Standard 100 (cert no. 24.HCN.81814) and GRS Global Recycled Standard (cert no. SGC-GRC04708 series). Our factory was also on-site verified by the world-leading inspection body SGS Group on April 27, 2026. These certifications cover the two dimensions overseas buyers care most about: eco-safety and sustainability.
OEKO-TEX Standard 100 is a globally recognized textile eco-safety certification, meaning our patches and emblems have passed strict testing for harmful substances (formaldehyde, azo dyes, heavy metals) and are skin-safe. For you, this means the products can be used directly on garments, baby-related items, and body-contact accessories without compliance worries, and pass buyer/channel quality audits more easily when entering the EU/US markets. Our cert no. is 24.HCN.81814, and originals are available for verification.
Core categories: Embroidery Patches (flat, 3D puff, chenille techniques; merrowed or laser-cut borders), Soft PVC Patches (2D/3D, waterproof), Woven Patches, Dye-Sublimation Printed Patches, Chenille Patches, IR/TPU Patches; Woven and Leather Labels; Embroidered/PVC/Woven/Leather Keychains; Polyester and Woven Lanyards and Webbing; Metal Lapel Pins, Medals, Coins, Belt Buckles, Dog Tags; Embroidered Shoulder Marks and Custom Caps. A one-stop source for garment, bag, hat, uniform, military/police/outdoor, and club identity needs.
Soft PVC patches come in 2D and 3D versions, molded from eco-friendly soft rubber. They are waterproof, weather-resistant, non-fading, soft and elastic — ideal for outdoor, military/police, sports, and motorcycle scenarios needing durable identity marks. Options include multi-color layering, gradients, transparent bases, and glow-in-the-dark, with hook-and-loop backing available. Compared with embroidery, PVC better renders complex graphics and fine gradients.
Patch sizes commonly range from small 5cm badges to large 500mm back patches, subject to the design and process. The minimum legible size differs by process — e.g., designs with lots of small text are best done in woven or printed form for clarity. Once you provide artwork and target size, we assess feasibility and advise.
Fully supported. OEM customization from your artwork or sample is our core business — customized on demand is one of our SGS-certified service capabilities. Provide a logo, pattern, or finished sample, and we can replicate 1:1 or optimize as needed. Brand marks, exclusive colors, and custom packaging are all achievable.
We offer low-MOQ small-batch customization, with most patch styles starting as low as 50-100 pieces — some, like PVC patches, from 20-50 pieces. This is very friendly for sample orders, event orders, and small club batches. For a specific style MOQ and tiered pricing, tell us the product type and volume.
Standard embroidery/woven/PVC patch samples usually take about 3-7 working days, depending on complexity and mold needs. Whether a sampling fee applies depends on the style — standard items may be free or carry a refundable sample fee, while mold-based PVC/metal items usually require a one-time mold fee. Please confirm exact sampling lead time and fees with our sales.
For reference, our in-store best-sellers: embroidery patches approximately US$0.35-0.98 per piece, soft PVC patches approximately US$0.19-0.63 per piece, fabric keychains approximately US$0.52-0.88 per piece — all varying by quantity and process. The final quote depends on size, process, color count, backing, packaging, and quantity. Please share your design and volume for an accurate tiered quote.
We quote under various Incoterms such as FOB, CIF, and DDP, defaulting to FOB Shenzhen/Guangzhou. Whether freight is included depends on your chosen term and destination port. For door-to-door (DDP), we can help arrange it too. Tell us the destination country and port for a clear term-specific quote.
We support Alibaba Trade Assurance, T/T wire transfer, and platform-supported credit card, L/C, and more. We strongly recommend ordering via Trade Assurance — your payment is held by Alibaba and released only after agreed acceptance, making transactions safer and more transparent. It is the best way to protect both parties.
We support international express (DHL/FedEx/UPS/EMS, ideal for samples and small urgent shipments), air freight (for medium volumes with time requirements), and sea freight (for large, cost-sensitive orders). Since patches are light and compact, most small-to-medium orders arrive quickly via express. We recommend the optimal logistics plan based on your quantity, timing, and budget.
Our standard delivery for customized patches is time is 4 to 7 days by DHL/TNT/FEDEX/UPS express.We will do our utmost to meet your needs if you require them sooner.
All our production lines are equipped with QC, staffed by 5 dedicated inspectors. Inspection methods include full inspection of all products, random inspection, and inspection according to the clients requirement. From incoming materials and in-process to finished-goods shipment, we run multiple checks to ensure color deviation, stitch pitch, dimensions, and backing adhesion all meet standards.
Please photograph/video the issue clearly as soon as possible after receipt and contact our sales specialist. We will verify the issue and determine liability; if it is our fault, we provide remake, reshipment, or refund as appropriate. For Trade Assurance orders, the platform dispute process further protects your rights. Our 4.9/5 rating and 41% repurchase come precisely from our accountable after-sales attitude.
By using Website and the services provided therein, you, the customer, agree to release AWELLS from any and all product quality liability thirty (30) calendar days after the receipt of your order. In order to be processed, any claims regarding your product must be made to your customer representative before this period has passed. Furthermore, you agree that all decisions made by AWELLS’s team regarding our responsibility in matters of quality or differences between mock-ups and final products are final and indisputable.
Custom or personalised ordersMade-to-measureDigital downloads Conditions of return:
During the Designer Mockup Phase: If you are unsatisfied at any time during the designer mockup process and would like to cancel your order, AWELLS will issue a full refund within 3-7 calendar days of receiving your request.
During the Sample Phase: If your order involves, by either request or default, the manufacture of a single physical prototype for your approval by either physical review or photographic review via email, we will produce this sample directly after your approval of the designer mock-up. Should you decide to cancel your order once this physical prototype has been made, a non-refundable amount of tape or mould charge will be deducted from your resulting refund amount as compensation for any material, mold, or production costs incurred.
During Full Production: Your order enters into full production immediately after you have approved your photo or physical sample (if your order has a sample phase) or immediately after you have approved your designer mockup (if your order does not have a sample phase). At this stage, all the materials required for your order have already been purchased and your product is being manufactured in its entirety. As such, should you decide to cancel your order during this period, a non-refundable amount of 80% of your total order value will be deducted from your resulting refund as compensation for all material fees, mold fees, and production costs incurred by AWELLS.
After Your Order Ships: Since all products offered by AWELLS are completely custom manufactured specifically for your order (and therefore not re-usable by other customers, refunds are not provided after your order has shipped and you have received its tracking number. However, under special circumstances (as determined by AWELLS), partial refunds (less any manufacturing and shipping costs) may be issued. If you feel that your order falls into this category, please submit a claim to our customer service team within fourteen (14) calendar days of delivery of your order. Please note that all claims submitted more than fourteen (14) calendar days after this date are invalid and ineligible for consideration as per our Terms & Conditions.
If there are any defects, items damaged on arrival, or items missing, you will receive a redo，or a refund for the affected units as long as your claim is submitted within fourteen (14) days of your order being shipped.
Our average inquiry response time is 2 hours or less, with a 97.1% on-time delivery rate. During working hours we usually reply within tens of minutes, and our sales specialists follow your project end-to-end. Fast response plus high punctuality is the foundation of our long-term service to brand clients.
Yes. This is our strength — one-stop sourcing. We produce across embroidery, PVC, woven, print, metal, and leather categories, so you can combine patches, keychains, lanyards, metal pins, woven labels in one order with unified brand colors and style — saving the hassle of dealing with multiple suppliers and simplifying lead time and logistics. One supplier for your full set of brand merchandise.
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